(For BestIAm Consulting International Private Limited – bestiam.in)

1. Introduction & Acceptance of Terms

Welcome to bestiam.in, owned and operated by BestIAm Consulting International Private Limited (“BestIAm”, “we”, “our”, “us”).

By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Return & Refund Policy, and Shipping Policy.
If you do not agree, please do not use this website.

These terms apply to all users, including browsers, customers, vendors, and contributors of content.

2. Nature of Business

BestIAm primarily deals in:

• Consumables (e.g. water purifier prefilters, cartridges, candles, membranes)
• Accessories and spare parts for home and electronic appliances
• Products intended to enhance performance, efficiency, or lifecycle of appliances

BestIAm is not the manufacturer unless explicitly stated. Products may be:

• OEM
• OEM-compatible
• Aftermarket or compatible alternatives

Product descriptions clearly mention compatibility wherever applicable.

3. Eligibility to Use

You must be:

• At least 18 years of age
• Legally capable of entering into a binding contract under Indian law

By placing an order, you confirm that the information provided by you is accurate and complete.

4. Account Registration

• You may shop as a guest or create an account.
• You are responsible for maintaining confidentiality of login credentials.
• BestIAm is not liable for any loss arising from unauthorized account access due to user negligence.

We reserve the right to suspend or terminate accounts found violating these terms.

5. Product Information & Compatibility Disclaimer

• Product images are illustrative. Actual products may vary slightly in color, finish, or packaging.
• Compatibility information is provided based on industry standards and supplier inputs.
• It is the customer’s responsibility to verify compatibility with their appliance model before ordering.

Consumables once opened, installed, or used cannot be returned due to hygiene, safety, and contamination concerns, unless defective.

6. Pricing & Payment

• All prices are in Indian Rupees (INR) and inclusive/exclusive of taxes as mentioned.
• Prices may change without prior notice.
• BestIAm reserves the right to cancel orders arising from pricing or typographical errors.

Accepted payment modes may include:

• UPI
• Debit/Credit Cards
• Net Banking
• Wallets or other approved gateways

Payment must be received in full before dispatch.

7. Order Acceptance & Cancellation

• Order confirmation does not mean order acceptance.
• BestIAm reserves the right to accept or reject any order at its discretion.
• Orders may be cancelled due to stock unavailability, pricing errors, or verification issues.

Once dispatched, orders cannot be cancelled.

8. Shipping & Delivery

• Delivery timelines are indicative and may vary due to logistics, location, or unforeseen circumstances.
• BestIAm is not responsible for delays caused by courier partners, natural events, strikes, or force majeure.
• Risk of loss passes to the customer upon delivery.

Customers must inspect packages at the time of delivery and report visible damage immediately.

9. Returns, Refunds & Replacements

Consumables and hygiene-sensitive products:

• No return or refund once opened or used
• Replacement only in case of manufacturing defect or transit damage

Accessories or non-consumables:

• Return/replacement subject to inspection and approval
• Must be unused, in original packaging

Refunds, if approved, will be processed to the original payment method within the stipulated timeframe.

(Refer to the Return & Refund Policy page for detailed conditions.)

10. Warranty Disclaimer

• Warranty, if any, is provided by the manufacturer or supplier, not by BestIAm, unless explicitly stated.
• BestIAm does not guarantee uninterrupted performance or lifespan of consumables.
• Normal wear and tear, incorrect installation, water quality issues, or misuse are not covered.

11. Installation & Usage Responsibility

• BestIAm does not provide installation services unless clearly mentioned.
• Improper installation or use voids any applicable warranty or replacement claim.
• Customers are advised to consult trained technicians where required.

12. Intellectual Property

All content on bestiam.in including:

• Logos
• Text
• Graphics
• Images
• Videos
• Layout and design

are the intellectual property of BestIAm or its licensors and are protected under applicable laws.

Unauthorized use, copying, or reproduction is prohibited.

13. Third-Party Links

The website may contain links to third-party websites for convenience.
BestIAm does not control or endorse their content and is not responsible for any loss or damage arising from their use.

14. Limitation of Liability

To the maximum extent permitted by law:

• BestIAm shall not be liable for indirect, incidental, or consequential damages.
• Liability, if any, shall not exceed the value of the product purchased.

This includes but is not limited to loss due to improper selection, compatibility issues, or delayed delivery.

15. Force Majeure

BestIAm shall not be liable for failure or delay in performance due to events beyond reasonable control including:

• Natural disasters
• Government actions
• Pandemics
• Logistics disruptions
• Power or network failures

16. User Conduct

You agree not to:

• Misuse the website
• Post false reviews or misleading information
• Attempt to disrupt website functionality
• Engage in fraudulent transactions

Violation may result in suspension or legal action.

17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

All disputes shall be subject to exclusive jurisdiction of courts in Uttar Pradesh, India.

18. Modifications to Terms

BestIAm reserves the right to update or modify these Terms & Conditions at any time.
Changes will be effective upon posting on the website.

Continued use of the website constitutes acceptance of revised terms.

Privacy Policy

BESTIAM CONSULTING INTERNATIONAL PRIVATE LIMITED

Effective Date: ___

BESTIAM CONSULTING INTERNATIONAL PRIVATE LIMITED (“BestIAm”, “we”, “our”, “us”) operates the BestIAm website and related services. We respect your privacy and are committed to protecting the personal information shared with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or interact with our website.

1. Information We Collect

When an order is placed or a formal enquiry is done, we may collect the following types of information:

• Personal Information: Name, mobile number, email address, address (for pickup, delivery, or service purposes).
• Business Information: Your company/business details where applicable.
• Technical Information: IP address, browser type, device information, pages visited, and usage data.
• Cookies & Tracking Data: Information collected through cookies and similar technologies for analytics and performance improvement.

2. How We Use Your Information

We use the collected information to:

• Process orders, buyback, exchange, order-related requests
• Communicate with users regarding services, inquiries, or support
• Improve website performance and user experience
• Comply with legal and regulatory obligations
• Manage order-related activities

3. Sharing of Information

We do not sell or rent personal information. Information may be shared only with:

• Logistics and delivery partners
• Payment gateways and financial institutions
• Technology and analytics service providers
• Government or legal authorities when required by law

4. Amazon Affiliate & Seller Disclosure

BestIAm participates in Amazon Affiliate and Seller Programs. This means:

• Some product links on our website may be affiliate links, through which we may earn a commission.
• As an Amazon seller, customer data shared for order fulfillment is handled strictly as per Amazon’s policies and applicable laws.

5. Cookies Policy

Our website uses cookies and similar technologies to:

• Analyze traffic and usage patterns
• Improve website functionality
• Personalize user experience

You may choose to disable cookies through your browser settings, though some features of the website may not function properly.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. User Rights

You have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Withdraw consent where applicable

Requests can be made by contacting us using the details below.

Customer Care: 7303357896, email us on info@bestiam.in

8. Third-Party Links

Our website may contain links to third-party websites (including Amazon). We are not responsible for the privacy practices or content of such external sites.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

BESTIAM CONSULTING INTERNATIONAL PRIVATE LIMITED
📞 Contact Number: 7303357896

FREQUENTLY ASKED QUESTIONS (FAQs)

(BestIAm – Orders, Returns, Privacy & Usage)

A. ORDERING & PRODUCTS

1. What kind of products does BestIAm sell?

BestIAm sells consumables, accessories, and spare parts for water purifiers and other electronic appliances.
These products are meant to maintain, improve performance, or extend the life of appliances.

2. Are BestIAm products original?

Products may be:

• OEM
• OEM-compatible
• Aftermarket or compatible alternatives

Product descriptions clearly mention compatibility and intended use. BestIAm is not the manufacturer unless stated.

3. How do I know if a product is compatible with my appliance?

Compatibility details are provided on the product page.
However, it is the customer’s responsibility to verify appliance model, size, and specifications before ordering.

If unsure, we recommend checking the appliance manual or consulting a technician.

4. Are product images shown on the website exact?

Images are for reference only.
Actual product appearance or packaging may vary slightly due to batch, supplier, or design changes.

B. PRICING & PAYMENTS

5. Are prices inclusive of taxes?

Prices are displayed in Indian Rupees (INR) and taxes are included or excluded as clearly mentioned on the product page or checkout.

6. What payment methods are accepted?

We accept secure online payments such as:

• UPI
• Debit / Credit Cards
• Net Banking
• Other supported gateways

BestIAm does not store your payment details.

7. Can my order be cancelled after payment?

Orders can be cancelled only before dispatch.
Once dispatched, cancellation is not possible.

This is explained in our Terms & Conditions.

C. SHIPPING & DELIVERY

8. How long does delivery take?

Delivery timelines are estimated and may vary based on location, courier partner, or unforeseen circumstances.

BestIAm is not responsible for delays beyond its control.

9. What should I do if my package looks damaged?

If you notice visible damage at the time of delivery:

• Do not accept the package if possible
• Or take clear photos and inform us within 24 hours

This helps us resolve the issue faster.

D. RETURNS, REFUNDS & REPLACEMENTS

10. Can I return consumable products?

Consumable items such as:

• Water purifier prefilters
• Candles
• Cartridges
• Membranes

cannot be returned once opened, installed, or used, due to hygiene and safety reasons.

This is clearly stated in our Return & Refund Policy.

11. In what cases can I get a replacement?

Replacement may be approved in case of:

• Transit damage
• Manufacturing defect
• Wrong product delivered

Requests must be raised within the specified time and are subject to verification.

12. Will I get a refund or replacement?

Where possible, replacement is preferred.
Refunds are processed only after product inspection and approval.

Shipping charges are usually non-refundable unless the error is from our side.

13. What if I ordered the wrong product?

If the wrong product was ordered due to:

• Model mismatch
• Assumption
• Incorrect selection

The product is not eligible for return or refund.

Please double-check compatibility before ordering.

14. How do I raise a return or refund request?

Email us at support@bestiam.in with:

• Order ID
• Product name
• Issue description
• Photos or videos (if applicable)

Our team will guide you through the next steps.

E. WARRANTY & INSTALLATION

15. Do BestIAm products come with a warranty?

Warranty, if any, is provided by the manufacturer or supplier, not by BestIAm, unless clearly mentioned.

Consumables usually do not carry warranty.

16. Does BestIAm provide installation services?

No, BestIAm does not provide installation services unless explicitly stated.

Improper installation or misuse may void replacement eligibility.

F. PRIVACY & DATA SAFETY

17. What personal information does BestIAm collect?

We collect only necessary information such as:

• Name
• Contact details
• Shipping address
• Order details

This is explained in our Privacy Policy.

18. Is my payment information safe?

Yes. Payments are processed via secure third-party gateways.
BestIAm does not store card, UPI, or banking details.

19. Does BestIAm share my personal data?

Your data is shared only with:

• Courier partners for delivery
• Payment gateways for transactions
• Legal authorities if required by law

We do not sell or misuse customer data.

20. Can I request deletion or correction of my data?

Yes. You may email us to:

• Correct incorrect information
• Request deletion of non-mandatory data

Subject to legal and compliance requirements.

G. GENERAL & LEGAL

21. Can BestIAm change its policies?

Yes. Policies may be updated from time to time.
Changes are effective once published on the website.

Continued use of the website means acceptance of updated policies.

22. Which laws apply to BestIAm?

All policies are governed by Indian laws, and disputes fall under the jurisdiction of courts in Prayagraj Uttar Pradesh, India.

23. How can I contact BestIAm?

For any support or queries:Email:

support@bestiam.in
Website: https://bestiam.in